At Eliada Venture, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple and transparent return and refund process, subject to the terms below.
1. Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
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Must be returned within 7 days of delivery.
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Must be unused, unwashed, and in its original packaging.
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Must include all original tags, accessories, and documentation.
Items that are damaged due to misuse or not returned in their original condition may not be eligible for a refund.
2. How to Request a Return
To request a return:
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Contact us at [email protected] within 7 days of receiving your order.
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Provide your order number and the reason for the return.
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Our team will guide you through the next steps, including pickup or return instructions.
3. Refund Process
As we operate on a cash on delivery basis, refunds will be processed in one of the following ways:
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If the item is returned before payment, no charges will apply.
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If payment was made and the return is approved, we will issue your refund in cash at the time of pickup or via a method we will coordinate with you directly.
Refunds are processed within 5–7 business days of receiving and inspecting the returned item.
4. Non-Returnable Items
The following items are not eligible for return or refund:
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Used or damaged items not caused by delivery issues
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Items returned after the 7-day window
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Customized or final-sale products
5. Damaged or Defective Items
If you receive a defective, damaged, or incorrect item, please contact us immediately. We will replace the item or arrange a return at no additional cost to you.
6. Contact Us
If you have any questions about our Return and Refund Policy, please reach out at [email protected].