Thank you for shopping with Eliada Venture. This Shipping Policy outlines important information regarding the processing, shipping, and delivery of your orders.
1. Order Processing
All orders are processed within 1–3 business days after confirmation. You will receive a confirmation message once your order has been successfully placed and is being prepared for shipment.
2. Payment Method
We currently offer cash on delivery as our only payment method. Please ensure someone is available to receive and pay for the order upon delivery.
3. Shipping and Delivery Time
Delivery times vary based on your location. Estimated delivery is typically within 3–7 business days from the date of dispatch. Remote or rural areas may require additional time.
Please note that unforeseen delays such as weather conditions, logistics issues, or national holidays may impact delivery timelines.
4. Shipping Areas
If your area is not currently covered, we will notify you during the order process.
5. Delivery Attempts
Our courier partner will attempt delivery to your provided address. If the delivery fails due to an incorrect address, unavailability, or refusal to accept the package, the order may be canceled or rescheduled for a later attempt.
6. Shipping Charges
Shipping charges, if any, will be clearly mentioned at checkout before you confirm your order. Free shipping may be offered on select products or during promotional periods.
7. Order Tracking
Once your order is shipped, tracking details will be provided via SMS or email. You can use this information to monitor the status of your delivery.
8. Contact Us
If you have any questions about your order or delivery, feel free to reach out to our support team at [email protected].